Lauren Tormey

Web Content Editorial Assistant
Lauren joined the Website Programme in March 2015. She supports web publishers around the University, advising them on editorial best practice and using the EdWeb CMS.

Recent posts by Lauren Tormey


Apr
14
2017

A process of continuous improvement reduces support calls (not forms)

Our tech team recently did some great work for IS Helpline, creating a bespoke webform that directs users to self-serve before submitting an enquiry. The form itself, though, isn’t what will ultimately help reduce support calls—it’s an iterative process of user testing, editorial improvements and analysis.

Continue reading: A process of continuous improvement reduces support calls (not forms)

Mar
16
2017

Website Support Clinic update – To-do list for publishing your new site

At a recent Website Support Clinic, I worked with a web publisher who wanted to go through the steps to publishing a newly created site. From that meeting, I’ve created a handy to-do list and points to consider when publishing new EdWeb sites.

Continue reading: Website Support Clinic update – To-do list for publishing your new site

Feb
15
2017

Website Support Clinic update – Avoiding repetition

At a recent Website Support Clinic, I worked with a web publisher on a site that repeated the site title in navigation text and URLs. To help readers scanning information on your site, avoid repetition and place trigger words at the left.

Continue reading: Website Support Clinic update – Avoiding repetition

Dec
14
2016

Website Support Clinic update – Working with your lead publisher

At a recent Website Support Clinic, I worked with a web publisher who wanted to make changes that affected areas of the site she didn’t manage. In these cases, while we’re happy to go through how to make changes at support clinics, we ask editors to work with their lead publishers.

Continue reading: Website Support Clinic update – Working with your lead publisher

Nov
16
2016

Website Support Clinic update – Google Analytics Dashboard

At a recent Website Support Clinic, I worked with a web publisher to create dashboards in Google Analytics. Dashboards are a customisable collection of widgets where you can view a snapshot of different metrics.

The web publisher was interested in viewing pageviews and unique pageviews for ECA courses in the Degree Finder. Since the URLs for each course in the Degree Finder end in a number code and are not structured by School/College, you cannot create a filter to show just ECA courses.

Continue reading: Website Support Clinic update – Google Analytics Dashboard

Viewing page 2 of 4«...23...»