Neil Allison

User Experience Manager
Neil has worked in public sector web digital management roles for over 15 years, leading on user training and support elements in the development and management of corporate web content management systems.

Recent posts by Neil Allison


Dec
1
2016

Usability testing observation event – 15 December

Join us for another open invite usability testing review workshop, which is showcasing our work with IS Helpline to enhance the online student experience. You’ll see how we’ve improved the website support experience based on our last round of testing, and learn how to run the process for yourself.

Continue reading: Usability testing observation event – 15 December

Nov
24
2016

Enhancing student IT self service – a new collaborative initiative

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

Continue reading: Enhancing student IT self service – a new collaborative initiative

Nov
14
2016

UX training – introducing Design Thinking to the University

I’ve developed a new training package combining in-person and online materials for the University that pulls together important user experience and collaboration techniques. In this post I’ll cover what’s coming and why, and how you can begin ‘design thinking’ through online provision at Lynda.com.

Continue reading: UX training – introducing Design Thinking to the University

Oct
11
2016

Collaborative planning of new user experiences for Cityscope

Reaching consensus on the ideal user experience can be challenging. It’s even harder when the product doesn’t exist yet. I’ve been helping the Cityscope development team focus their attentions to deliver something that’s both useful and easy to use.

Continue reading: Collaborative planning of new user experiences for Cityscope

Oct
10
2016

Helping Aberdeen University become more user-focused

I’ve just returned from delivering 2 days of UX training for the University of Aberdeen. We covered usability testing and review, workshops and prototyping.

Continue reading: Helping Aberdeen University become more user-focused

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