Category listing for Supporting strategy

Work we’ve been doing on projects that support strategic themes or overall University strategy.

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Dec
19
2017

A year of continuous improvement with Helpline

The end of 2017 marks the first anniversary of our collaboration with IS Helpline to iteratively improve their IT help provision. A year in, we look back at some of our achievements in the process of improving the user experience around IT support at the University.

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Nov
23
2017

Tailored training to improve skills in publishing digital content

To meet the specific needs of University Human Resources Services, we developed a bespoke half-day training session. It was designed as a refresher on creating effective digital content and the fundamentals of EdWeb.

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Oct
30
2017

Improving the HR Learning and Development website

The University Website Programme have been working with University HR Services (UHRS) to improve their website and their digital communications more broadly. As part of this project, we helped the Learning and Development team make their section of the HR website easier to use and more manageable for site publishers.

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Sep
18
2017

Observing our users brings unparalleled insight

Over the past few months we have been working with University Human Resources Services (UHRS) to help them develop a digital strategy. To gain a greater understanding of the needs of those devolved HR staff, we went out to interview some of them.

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Sep
5
2017

Presenting the build up of the University collaborative culture at IWMW 2017

Just before leaving for my summer holidays, I had the great chance to travel to Canterbury and the University of Kent, where the annual Institutional Web Managers Workshop (IWMW for short) was hosted. This was the 21st year for the conference, which underlined the success of this long-standing networking and collaboration opportunity.

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