Category listing for User Experience & usability

Reports and narrative about research and development around usability and accessibility, including our own work as well as others’

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May
30
2016

Straight from the horse’s mouth – focusing student support web content

We’re currently doing some work to support the Student Experience Services Communications (SES Comms) project, and as part of this, we’ve been reviewing the Personal Tutors and Student Support Officers (PTs and SSOs) website.

Continue reading: Straight from the horse’s mouth – focusing student support web content

May
26
2016

Usability testing EdWeb CMS with an audience

Yesterday I ran a series of usability testing sessions that were observed by nearly 30 colleagues, most of whom are customers of our service. Some teams would want to do this in private, but not us! We’re happy to have our customers help us identify where we can improve.

Plus, we’ve more usability sessions in the next few weeks to showcase our new service, so read on to find out more and come along to the next one.

Continue reading: Usability testing EdWeb CMS with an audience

Apr
12
2016

Humility in development – a Lean UX concept

I was watching a presentation by Lean UX author, Jeff Gothelf, and a point he made about user-focused development – taking small steps, sensing and responding – really struck with me. So much so, I’ve written a bit of it up to share here.

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Apr
8
2016

UX: The building blocks of digital transformation

Earlier this week I was supporting our CIO, Gavin McLachlan, as he ran a session on digital transformation for managers within Information Services. The presentation and mini-workshop went down very well, prompting lots of discussion and enthusiastic collaboration. Listening to Gavin’s message prompted me to pull together some thoughts and resources on the subject.

Continue reading: UX: The building blocks of digital transformation

Apr
1
2016

Optimising what’s important – Get to know your long neck

In most walks of life, a small number of things are significantly more important than the rest. To be effective as the manager of a web presence or service, you need to know what matters most to your target audiences. Fortunately this is fairly easy to do.

Continue reading: Optimising what’s important – Get to know your long neck

Mar
15
2016

Getting a reaction from community mailing lists

We do a lot of engagement via University mailing lists, and on the whole do pretty well in terms of response and reaction. I wanted to share with you a few things I’ve learned over the years in the course of communicating with the communities we support.

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Mar
11
2016

Introducing the new usability testing service

I’m introducing a new usability testing service for the University, for an initial trial period up to the end of July 2016. It will be an easy and convenient way to embed user insight into your development projects, and provide learning opportunities for anyone interested in trying the techniques out for themselves.

Continue reading: Introducing the new usability testing service

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