Category listing for User Experience & usability

Reports and narrative about research and development around usability and accessibility, including our own work as well as others’

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Sep
18
2017

Observing our users brings unparalleled insight

Over the past few months we have been working with University Human Resources Services (UHRS) to help them develop a digital strategy. To gain a greater understanding of the needs of those devolved HR staff, we went out to interview some of them.

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Sep
1
2017

Why we workshop

Successful digital projects, effective digital products and services and great user experiences need multidisciplinary collaboration. In this post I’ll go through why I value techniques that facilitate this multidisciplinary approach so highly, and how business units across the University are calling on us to help them do the same.

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Jul
28
2017

Design thinking and user experience training through Lynda.com

The University provides access for staff and students to a wealth of online learning through Lynda.com. I’ve been working my way through much of the UX provision and can strongly recommend a playlist I compiled of sessions by Chris Nodder.

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Jul
19
2017

My UX Scotland conference presentation: Change through education

Last month, I presented a session at the annual UX Scotland conference. It was a great honour to appear on the same programme as people with a world-wide reputation in the field such as Jared Spool and Dana Chisnell. In this post, I’ve included my slides and a transcript of what I said.

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Jun
28
2017

Engaging & understanding our users: a pilot User Experience Service showcase

This week we ran our first event to showcase the work of the pilot User Experience Service and associated areas like EdGEL and strategy development. At this session I wanted to try a different approach, encouraging dialogue about our work-in-progress, rather than one-way dissemination.

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Jun
6
2017

Jobs to be done – where marketing & UX meet

I’ve recently been learning about an approach to marketing and product management strategy called ‘Jobs to be done’. It seems an excellent way to bring business and user goals into alignment, and one to explore further in our thinking about product development.

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