May
10
2017

A vision for a new search experience, and beyond…

Back in September 2016, the University initiated a procurement exercise to replace its current central search engine. As we are nearing on deciding the successful vendor, it’s a great time to provide a project review, revisit the vision and explore the opportunities this new search engine will present.

Continue reading: A vision for a new search experience, and beyond…

May
9
2017

Celebrating a year of staff and student profiles with another EdWeb update

We have a number of significant updates for EdWeb that we are releasing together and deploying all at the same time. It’s been quite a while since our last deployment so we are bundling together a number of enhancements to the Profile content type including better support for PhD students, as well as our new flexible JavaScript and web application support and a set of core and module updates that complete the picture.
Continue reading: Celebrating a year of staff and student profiles with another EdWeb update

May
4
2017

User Experience briefing to Digital Transformation Board

This week I gave an update on the pilot User Experience Services to the board overseeing all areas involved in the Digital Transformation portfolio. In this post, I’m sharing the slides, plus a transcript of what I talked through.

Continue reading: User Experience briefing to Digital Transformation Board

Apr
29
2017

Google Analytics for the Counselling Service – the limits of data

We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services.

Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless information. So when we recently carried out a site review for the Student Counsellng Service – using Sitebeam, Google Analytics, and manual review – it was important to first define what questions we were trying to answer. Continue reading: Google Analytics for the Counselling Service – the limits of data

Apr
14
2017

A process of continuous improvement reduces support calls (not forms)

Our tech team recently did some great work for IS Helpline, creating a bespoke webform that directs users to self-serve before submitting an enquiry. The form itself, though, isn’t what will ultimately help reduce support calls—it’s an iterative process of user testing, editorial improvements and analysis.

Continue reading: A process of continuous improvement reduces support calls (not forms)

Viewing page 2 of 30«...23...510...»