Apr
14
2017

A process of continuous improvement reduces support calls (not forms)

Our tech team recently did some great work for IS Helpline, creating a bespoke webform that directs users to self-serve before submitting an enquiry. The form itself, though, isn’t what will ultimately help reduce support calls—it’s an iterative process of user testing, editorial improvements and analysis.

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Apr
12
2017

Edinburgh Global Experience Language (EdGEL) Digital Strategy

Starting life as an Asset and Style Library for EdWeb the Edinburgh Global Experience Language (EdGEL) is evolving into a Code Agnostic Framework with built in processes and global standards compliance.

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Mar
30
2017

We need to change our thinking about development – sense and respond

I’m in the middle of reading the new book by Jeff Gothelf and Josh Seiden: Sense and Respond. I’ve finding it pretty inspirational and yesterday at our Web Publishers Community session a short webinar on the topic prompted some interesting conversation.

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Mar
30
2017

Our third EdWeb development code sprint

We have created, and continue to explore, an open system whereby developers from all over the University can write and contribute code adding new functionality to the software that runs the University website benefiting the whole University. With our third EdWeb code sprint completed the process now feels properly established. This is part of a very successful collaboration between two teams within Information Services: Applications and Website and Communications.

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