Posts tagged: ses

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May
31
2017

Student Counselling- What makes a workshop?

Workshops – like so many techniques of improving user experience – don’t need to be long or complicated. If fact, they should save you time.

Workshop phobia

Working in UX, we’ll often unearth somewhat of a fear of ‘workshops’. They’re somehow seen as taking up more time and effort, and as being a bit scary. In my experience, people would much rather come to a meeting than a workshop. Continue reading: Student Counselling- What makes a workshop?

Apr
29
2017

Google Analytics for the Counselling Service – the limits of data

We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services.

Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless information. So when we recently carried out a site review for the Student Counsellng Service – using Sitebeam, Google Analytics, and manual review – it was important to first define what questions we were trying to answer. Continue reading: Google Analytics for the Counselling Service – the limits of data

Mar
17
2017

Student Counselling Service – Discussing outcomes with the right people

Last week, we held a workshop for the Student Counselling Service, (SCS) as part of a suite of work we’ve been doing for Student Experience Services.

What was the issue?

The Counselling website have the same problem as almost every other site – too many pages and not enough time. Some of their processes have also changed since they last properly reviewed at their website. Continue reading: Student Counselling Service – Discussing outcomes with the right people