Posts tagged: ses

View all posts that have been tagged with ses.

Jun
2
2017

Using MindGenius to map out web structures

MindGenius is a piece of software which aims to help people show their thought patterns and processes – but we’ve found it useful to map websites, too.

The Student Disability Service first brought MindGenius to the University ten years ago, but we became aware it very recently, through a demonstration that Stratos (our Acting Head) went to a few months ago. Continue reading: Using MindGenius to map out web structures

Apr
29
2017

Google Analytics for the Counselling Service – the limits of data

We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services.

Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless information. So when we recently carried out a site review for the Student Counsellng Service – using Sitebeam, Google Analytics and manual review – it was important to first define what questions we were trying to answer. Continue reading: Google Analytics for the Counselling Service – the limits of data

Mar
17
2017

Student Counselling Service – Discussing outcomes with the right people

Last week, we held a workshop for the Student Counselling Service, (SCS) as part of a suite of work we’ve been doing for Student Experience Services.

What was the issue?

The Counselling website have the same problem as almost every other site – too many pages and not enough time. Some of their processes have also changed since they last properly reviewed at their website. Continue reading: Student Counselling Service – Discussing outcomes with the right people