Posts tagged: support clinic

View all posts that have been tagged with support clinic.

Jun
19
2017

Website Support Clinic update – Using form conditionals to allow multiple answers

At a recent Website Support Clinic, I worked with a web publisher who was creating an EdWeb form with a question that had potentially multiple textfield answers. We used conditionals so that the form would only present extra textfields when needed.

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May
18
2017

Website Support Clinic update – Homepage text colours

At a recent Website Support Clinic, I worked with a web publisher who was wondering about what determines the colour of the text on EdWeb homepage panes. In short, the text colour is determined by the site colour, pane priority level and whether the text is a link or not.

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Mar
16
2017

Website Support Clinic update – To-do list for publishing your new site

At a recent Website Support Clinic, I worked with a web publisher who wanted to go through the steps to publishing a newly created site. From that meeting, I’ve created a handy to-do list and points to consider when publishing new EdWeb sites.

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Feb
15
2017

Website Support Clinic update – Avoiding repetition

At a recent Website Support Clinic, I worked with a web publisher on a site that repeated the site title in navigation text and URLs. To help readers scanning information on your site, avoid repetition and place trigger words at the left.

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Dec
14
2016

Website Support Clinic update – Working with your lead publisher

At a recent Website Support Clinic, I worked with a web publisher who wanted to make changes that affected areas of the site she didn’t manage. In these cases, while we’re happy to go through how to make changes at support clinics, we ask editors to work with their lead publishers.

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Nov
16
2016

Website Support Clinic update – Google Analytics Dashboard

At a recent Website Support Clinic, I worked with a web publisher to create dashboards in Google Analytics. Dashboards are a customisable collection of widgets where you can view a snapshot of different metrics.

The web publisher was interested in viewing pageviews and unique pageviews for ECA courses in the Degree Finder. Since the URLs for each course in the Degree Finder end in a number code and are not structured by School/College, you cannot create a filter to show just ECA courses.

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Sep
6
2016

Top 10 tips I give at EdWeb support clinics

Last week, I made my Web Publishers’ Community debut with a presentation on some of the common questions and issues that come up in our support calls and weekly support clinics. While we post all of our WPC presentation slides on our wiki, here’s a write-up of my presentation you can use for reference and share with colleagues.

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Aug
29
2016

Website Support Clinic update – Moving pages

At a recent Website Support Clinic, I worked with a newly trained EdWeb editor who had started building a new site and was having trouble moving pages to their correct location. I talked her though the ins and outs of the Location and Navigation tab, and how EdWeb determines the default location of a new page.

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