Posts tagged: usability testing service

View all posts that have been tagged with usability testing service.

Dec
1
2016

Usability testing observation event – 15 December

Join us for another open invite usability testing review workshop, which is showcasing our work with IS Helpline to enhance the online student experience. You’ll see how we’ve improved the website support experience based on our last round of testing, and learn how to run the process for yourself.

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Nov
24
2016

Enhancing student IT self service – a new collaborative initiative

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

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Jul
29
2016

Usability Testing Service pilot phase – reflecting on my experiences

With 9 projects, 43 participants and 11 hours of video footage, it has been a hectic 10 weeks working as Usability Testing Assistant for the pilot service. I’ve had a great time and look forward to more when we continue our work from September.

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Jul
28
2016

Usability Testing Service insight leads to student app enhancements

Over the past couple of months Vanessa and I have been supporting the development of a new web app for students. The Web, Graphics & Interaction Team invited us to get involved and help them make their new service as quick and user-friendly to use as possible. The collaboration has been a great success.

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Jul
27
2016

Using Media Hopper for usability test recordings

The recently launched Media Hopper service for University staff and students provides an excellent (and free) means to record usability testing sessions. We recommend you try it as a means to easily share your findings with colleagues and stakeholders.

Continue reading: Using Media Hopper for usability test recordings

Jul
22
2016
Jun
22
2016
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