Posts tagged: user experience

View all posts that have been tagged with user experience.

Oct
16
2017

UX Showcase – bringing colleagues up to date with our UX services

The latest UX Showcase session held on 13 October outlined the recent activity surrounding our user experience services. This was our second such event, and it was great to see a wide range of attendees continuing to demonstrate their interest in the UX activities happening at the University.

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Sep
29
2017

UX Showcase event 13 October

We’re running another informal briefing and networking event centred around user experience-related services and activities happening at the moment. You can book a place for the session happening at Argyle House, Friday 13 October 14:30.

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Jul
19
2017

My UX Scotland conference presentation: Change through education

Last month, I presented a session at the annual UX Scotland conference. It was a great honour to appear on the same programme as people with a world-wide reputation in the field such as Jared Spool and Dana Chisnell. In this post, I’ve included my slides and a transcript of what I said.

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May
10
2017

A vision for a new search experience, and beyond…

Back in September 2016, the University initiated a procurement exercise to replace its current central search engine. As we are nearing on deciding the successful vendor, it’s a great time to provide a project review, revisit the vision and explore the opportunities this new search engine will present.

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May
4
2017

User Experience briefing to Digital Transformation Board

This week I gave an update on the pilot User Experience Services to the board overseeing all areas involved in the Digital Transformation portfolio. In this post, I’m sharing the slides, plus a transcript of what I talked through.

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Apr
14
2017

A process of continuous improvement reduces support calls (not forms)

Our tech team recently did some great work for IS Helpline, creating a bespoke webform that directs users to self-serve before submitting an enquiry. The form itself, though, isn’t what will ultimately help reduce support calls—it’s an iterative process of user testing, editorial improvements and analysis.

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Dec
15
2016

The Kano model: Helping us think about the value of features

In recent months I’ve been investigating the Kano model, which is a way to plan and prioritise features of a product to better meet user expectations. After discussing with the team, we decided to try it out through the planning process for some upcoming EdWeb CMS features.

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Jul
27
2016

Using Media Hopper for usability test recordings

The recently launched Media Hopper service for University staff and students provides an excellent (and free) means to record usability testing sessions. We recommend you try it as a means to easily share your findings with colleagues and stakeholders.

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