Jun
8
2016

Usability testing showcase – new dates

We are running extra sessions of our showcase of the Usability Testing Service so even more colleagues to learn about the value of direct user engagement by taking part in a real session.

Upcoming dates look at the current student experience of IT help self service (14 June) and the prospective student experience using the Degree Finder (30 June).

Upcoming dates

To meet demand for our promotional sessions, and continue to spread the word, we’ve got two further sessions in the coming weeks.

14 June: IT self service experiences with current students

An observer completes a usability issue form

We use Steve Krug’s form to log 3 issues for each participant, to be discussed and prioritised at the end of the session.

We’re collaborating with the Help Services team in Information Services to review web pages that help students to solve basic IT problems for themselves. The insight we get from these sessions will help the team improve instructions and navigation of web pages which will ultimately cut down on unnecessary support queries. A better student experience, and lower support costs for Information Services – win win!

Book a place (14 June – IT self service)

30 June: Degree finder experiences with prospective students

We’re collaborating with the Digital Team in Communications and Marketing to review how prospective students interact with the University’s Degree Finder in the process of reviewing potential programmes of study. Are we providing the right information, at the right level of detail, at the right time?

Book a place (30 June – Degree finder)

Why you should attend

  • Get first hand experience of running a collaborative usability session
  • See the value of a team sharing the experience of  watching users together
  • Find out how we turn this insight into action points quickly and easily
  • Contribute to the improvement of a University service
  • Explore what the Usability Testing Service could do for you

What attendees of the last session said

The last session we ran looked at the EdWeb CMS editor experience of new functionality. We had over 30 colleagues come along and take part, and the feedback was excellent.

Participants around a table at the usability observation event

Colleagues at our last session; learning new skills while participating in real usability testing reviews

Write up of the session, including attendee feedback: “Usability testing EdWeb CMS with an audience”

…another great session from the UWP team! Really valued the chance to learn about how to run a usability session through a very practical example of taking part in one…

Session attendee

Usability Testing Service

These sessions are showcasing this new pilot service.

We can test your website, software or service with real users for you, and facilitate an observation workshop so you get fast insight into what your users think and prioritised areas to focus improvements.

Learn more about the Usability Testing Service

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