Dec
10
2018

UX Service Showcase December 2018 – slides, videos & feedback

We had a great turnout for our 4th showcase of the User Experience Service on 5 December. In this post I’ll share the slides and videos of the lightning talks, plus a flavour of the rest of the event.

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Nov
16
2018

Showcase of UX Service projects – join us 5th December

We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Wednesday 5 December is now open.

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Nov
16
2018

Avoiding bias when interviewing users – Lunchtime UX meetup write up

Our latest lunchtime meet up for colleagues interested in improving services for users featured a presentation by UX Consultant Nicola Dobiecka. In this post I’ll highlight the key points and resources in her presentation about avoiding bias when interviewing people.

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Nov
15
2018

Better content, fewer support calls: improving the card process for new students

As part of our collaboration with IS Helpline, we worked to improve the web content on getting your first student card – and saw the support calls on this topic nearly halved.

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Nov
14
2018

Improving student experiences in Learn: usability testing showcase and workshop

Find out how to uncover what’s working and not working for your students using your Learn course environments at this usability testing showcase event, taking place on Wednesday 28 November at 9.30am.

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Oct
28
2018

UX training feedback from attendees – video

Our User Experience training continues to be very popular and well reviewed by the University staff attending. At the recent sessions, I asked a few of the group what they thought and have pulled the comments together into a short video.

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Oct
16
2018

Conversational interfaces at the University of Edinburgh

Most technology horizon reports these days seem to have a common reference: Conversational interfaces. Whether a chatbot, a voice assistant or any other machine-learning driven interface, this appears to be the next frontier in audience engagement. To reflect on this, and how these would be useful in a Higher Education environment, we ran a project last year focussing in voice interaction design and standards. It was an interesting journey, with very interesting outputs which are available for all University colleagues.
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