Category listing for Content management

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Nov
15
2018

Better content, fewer support calls: improving the card process for new students

As part of our collaboration with IS Helpline, we worked to improve the web content on getting your first student card – and saw the support calls on this topic nearly halved.

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Jul
17
2018

Encouraging self-service at IWMW18

Last week, Duncan MacGruer and I ran a workshop at the IWMW conference in York, demoing the continuous improvement process we’ve been using in our Helpline collaboration project. In this post, I highlight what we did in the workshop and the insights we got from attendees.

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Feb
27
2018

Looking back on our website enhancement collaboration with Human Resources

We have recently completed a six month collaboration with University Human Resources Services (UHRS) which has delivered a fledgling digital strategy, developed new content management processes and skills within their team, and rationalised priority areas of their website.

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Sep
4
2017

Get a site health check with Snapshot – the new site analysis tool

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Snapshot is an audit tool that allows EdWeb editors and site managers to monitor and evaluate some key areas of their EdWeb site. Entering a URL will bring back an overview of the site, the site structure, how long ago the pages were edited and whether the site potentially uses any data gathering techniques that could be viewed as privacy invasive.

Continue reading: Get a site health check with Snapshot – the new site analysis tool