Category listing for Training, support & events

Reports from our training and events, both UWP-run and external; updates on new training we’re developing, and why.

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Sep
20
2018

Public Sector Design Community comes to the University

We’re hosting the next meetup of the Public Sector Design Community on Tuesday 9 October. This is a great (and free!) opportunity to meet and learn from colleagues working in user research and service design in places like the Scottish Government and Registers of Scotland, amongst others.
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Jul
17
2018

Encouraging self-service at IWMW18

Last week, Duncan MacGruer and I ran a workshop at the IWMW conference in York, demoing the continuous improvement process we’ve been using in our Helpline collaboration project. In this post, I highlight what we did in the workshop and the insights we got from attendees.

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Jun
22
2018

UX Scotland 2018 write up

We’ve just come back from UX Scotland, the annual conference hosted in Edinburgh that attracts user experience and service design professionals from around the world. This year there was a good turnout from the higher education sector, not least from our university. In this post a few of us who were there share our thoughts…

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