Nov
16
2018

Showcase of UX Service projects – join us 5th December

We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Wednesday 5 December is now open.

This will be the fourth time we’re showcasing how user experience research and design techniques are helping colleagues across the University develop more useful, usable and appealing digital products and services.

Our sessions are informal, and organised to ensure lots of time to explore the work being done and ask the UX Service and their customers all about it.

Session details

Group discussing a process map displayed on the wall

Discussing the human centred design process plans following the lightening talks at a previous session

We start with about 30-40 minutes of lightning talks covering a range of projects:

  • UX Service update and introductions
    • A quick overview of the pilot service activity in 2018/19 and plans for the future.
  • BIMI tools research case study
    • Our work with the Digital Transformation BI Tools programme has continued, following on from a successful initial engagement. Our latest work with the team looked at exploring colleague’s attitudes to and perceptions of data quality. This work has helped to shape upcoming projects for the BI Service and evolve our understanding of what the University needs from new services and software.
  • Document Management – understanding current practices
    • To help the Sharepoint Service team to better shape their service provision, we undertook a collaborative round of research to explore how staff in a range of roles and business areas manage documents. Our UX Consultant coached the Sharepoint team so they could actively participate in conduction of interviews and the whole sense-making process. Together we uncovered interesting patterns in staff attitudes and behaviours, and left the team with new skills they could employ independently in future.
  • Student-centred MyEd
    • MyEd is upgrading, and with it, the team wanted to overhaul how students navigate the portal. The UX Service has been working since the summer to help the team develop a new information architecture centred around the most important student tasks, and then translate this into a new navigation scheme and user interface.
  • Learn Foundations – enhancing VLE experiences for staff and students
    • The Learn Foundations project is providing new tools and guidance to enhance the experience of staff and students using the University’s primary virtual learning environment. Our user research with staff and students is helping to inform and shape this critical initiative.
  • Online learning experience and web enhancement
    • Over the summer we built a new web presence to support the promotion of online masters programmes at the University and piloted a collaboration with the School of History and Classics to evolve their web presence in tandem. This builds upon the user research work undertaken earlier in the year and covered in our last session.
  • Web strategy update
    • Development and consultation around a University-wide web strategy (underpinned by a focus on digital standards and user-centred practices) has been ongoing since autumn 2017.
Attendees looking at the student journey maps

Attendees at a previous showcase discuss the displays, including this student journey map

Time to network and learn more

After the lightning talks, there will be over an hour to talk directly with speakers, explore the materials produced and network with other attendees.

It’s a great way to learn more about the goals of the projects, what they’ve learned, the UX techniques employed and what our customers and collaborators think about the UX Service.

Book a place

Places are limited so please book in advance.

When: Wednesday 5 December, 15:00 to 17:00

Where: Information Services, Argyle House, Floor E (See Argyle House location on map)

Book a place via the Events Booking System (University staff login required)

Previous events

Read more about the format and what attendees thought from previous posts about UX Showcase events

 

 

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