Category listing for User Experience & usability

Reports and narrative about research and development around usability and accessibility, including our own work as well as others’

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Jul
17
2018

Encouraging self-service at IWMW18

Last week, Duncan MacGruer and I ran a workshop at the IWMW conference in York, demoing the continuous improvement process we’ve been using in our Helpline collaboration project. In this post, I highlight what we did in the workshop and the insights we got from attendees.

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Jul
16
2018

Understanding user behaviour for online learning recruitment

The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

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Jun
22
2018

UX Scotland 2018 write up

We’ve just come back from UX Scotland, the annual conference hosted in Edinburgh that attracts user experience and service design professionals from around the world. This year there was a good turnout from the higher education sector, not least from our university. In this post a few of us who were there share our thoughts…

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Jun
14
2018

What’s it like to work in UX in a university?

If you’re familiar with higher education, you’ll know that it’s a broad and varied sector. This is no more true than in a university as large, old and research-focused as Edinburgh. And supporting our university by working in user research and experience design in Information Services right now is a challenging and interesting prospect.

We have openings available in our User Experience Service team at the moment, if you’re up to the challenge. Junior and experienced role details are at the end of this post.

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May
14
2018

Gelling widgets – EdGEL4 is coming!

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This is an overview of my work transforming existing the non-GEL UWP Widgets page into beautiful EdGEL4. I would like to share my experience of the technical challenges I have encountered. This post explains in simple examples what EdGEL actually is and may serve as a technical guide for those of you who plan to enhance your website with EdGEL.

Continue reading: Gelling widgets – EdGEL4 is coming!

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