Posts tagged: service management

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Jan
29
2018

Presenting findings from user research into BI/MI

Last week, I presented back some user research findings to the Service Management team in Information Services. The research has been looking at how people get hold of the facts and figures they need to understand what’s happening within the University.

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Nov
21
2014

Why Currys made me think about the UX of our services

Sitting on the bus the other day, I picked up a copy of the free newspaper – the Metro. The outermost pages were an advert for the electrical retailer, Currys. It was a really nice ad that was essentially selling the user experience of technology. I took it back to the office to share with the team and challenge them to think about our services. I recommend you try it for yourself.

Continue reading: Why Currys made me think about the UX of our services