Posts tagged: student experience

View all posts that have been tagged with student experience.

Feb
22
2018

Uncovering student learning behaviours at the Festival of Creative Learning

Yesterday I ran a practical introductory session to some collaborative UX research and design practices for Edinburgh students, as part of our Festival of Creative Learning. It also gave colleagues an insight into how students approach their studies.

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Dec
19
2017

A year of continuous improvement with Helpline

The end of 2017 marks the first anniversary of our collaboration with IS Helpline to iteratively improve their IT help provision. A year in, we look back at some of our achievements in the process of improving the user experience around IT support at the University.

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Dec
1
2016

Usability testing observation event – 15 December

Join us for another open invite usability testing review workshop, which is showcasing our work with IS Helpline to enhance the online student experience. You’ll see how we’ve improved the website support experience based on our last round of testing, and learn how to run the process for yourself.

Continue reading: Usability testing observation event – 15 December

Nov
24
2016

Enhancing student IT self service – a new collaborative initiative

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

Continue reading: Enhancing student IT self service – a new collaborative initiative

Jul
22
2016
Jun
22
2016