Lizzie Cass-Maran

Editorial Development Officer
Lizzie has been with the Website Programme since 2010, starting as an Editorial Assistant. She was the lead trainer for the Programme before shifting focus to User Experience and editorial training and projects. She was the first person at the University to gain accredited UX certification.

Recent posts by Lizzie Cass-Maran


Jun
2
2017

Using MindGenius to map out web structures

MindGenius is a piece of software which aims to help people show their thought patterns and processes – but we’ve found it useful to map websites, too.

The Student Disability Service first brought MindGenius to the University ten years ago, but we became aware it very recently, through a demonstration that Stratos (our Acting Head) went to a few months ago. Continue reading: Using MindGenius to map out web structures

Apr
29
2017

Google Analytics for the Counselling Service – the limits of data

We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services.

Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless information. So when we recently carried out a site review for the Student Counsellng Service – using Sitebeam, Google Analytics and manual review – it was important to first define what questions we were trying to answer. Continue reading: Google Analytics for the Counselling Service – the limits of data

Mar
17
2017

Student Counselling Service – Discussing outcomes with the right people

Last week, we held a workshop for the Student Counselling Service, (SCS) as part of a suite of work we’ve been doing for Student Experience Services.

What was the issue?

The Counselling website have the same problem as almost every other site – too many pages and not enough time. Some of their processes have also changed since they last properly reviewed at their website. Continue reading: Student Counselling Service – Discussing outcomes with the right people

Viewing page 1 of 212