MindGenius is a piece of software which aims to help people show their thought patterns and processes – but we’ve found it useful to map websites, too.
The Student Disability Service first brought MindGenius to the University ten years ago, but we became aware it very recently, through a demonstration that Stratos (our Acting Head) went to a few months ago. Continue reading: Using MindGenius to map out web structures
Workshops – like so many techniques of improving user experience – don’t need to be long or complicated. If fact, they should save you time.
Automated reports are blunt tools – they can get you a certain way, but only the sharpness of a manual review can make sure you’re not missing anything. Continue reading: Content review – Why automated tools only take you so far
We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services.
Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless information. So when we recently carried out a site review for the Student Counsellng Service – using Sitebeam, Google Analytics and manual review – it was important to first define what questions we were trying to answer. Continue reading: Google Analytics for the Counselling Service – the limits of data
As part of the work we’ve been doing for the Student Counselling Service, I’ve spent this week looking at some automated reports on user behaviour and advising what to do about broken links.
The online version of the ‘Writing for the Web’ course is now available in draft mode on Learn. It’s now known as ‘Effective Digital Content’.
Last week, we held a workshop for the Student Counselling Service, (SCS) as part of a suite of work we’ve been doing for Student Experience Services.
The Counselling website have the same problem as almost every other site – too many pages and not enough time. Some of their processes have also changed since they last properly reviewed at their website. Continue reading: Student Counselling Service – Discussing outcomes with the right people
Renaming our Writing for the Web course has thrown some interesting light on people’s perception of the course.
We’re creating an online version of our popular Writing for the Web course, and are looking for volunteers to help test it, and name it.