Vanessa Zervogianni

Usability Testing Service Assistant
Vanessa joined the Website Programme team in May 2016 as a Usability Testing Assistant, having gained significant experience in user testing as part of her master's in Artificial Intelligence at the School of Informatics.

Recent posts by Vanessa Zervogianni


Jan
26
2017

Revisiting student experiences with Helpline reveals improvements to IT self service

I recently re-ran a usability study for the IS (Information Services) Helpline which I had first conducted back in June. The results, though far from perfect, are encouraging enough to reaffirm our conviction in the value of repeat usability testing.

Continue reading: Revisiting student experiences with Helpline reveals improvements to IT self service

Jul
29
2016

Usability Testing Service pilot phase – reflecting on my experiences

With 9 projects, 43 participants and 11 hours of video footage, it has been a hectic 10 weeks working as Usability Testing Assistant for the pilot service. I’ve had a great time and look forward to more when we continue our work from September.

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Jul
27
2016

Using Media Hopper for usability test recordings

The recently launched Media Hopper service for University staff and students provides an excellent (and free) means to record usability testing sessions. We recommend you try it as a means to easily share your findings with colleagues and stakeholders.

Continue reading: Using Media Hopper for usability test recordings