Posts tagged: pair writing

View all posts that have been tagged with pair writing.

Nov
23
2017

Tailored training to improve skills in publishing digital content

To meet the specific needs of University Human Resources Services, we developed a bespoke half-day training session. It was designed as a refresher on creating effective digital content and the fundamentals of EdWeb.

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Apr
14
2017

A process of continuous improvement reduces support calls (not forms)

Our tech team recently did some great work for IS Helpline, creating a bespoke webform that directs users to self-serve before submitting an enquiry. The form itself, though, isn’t what will ultimately help reduce support calls—it’s an iterative process of user testing, editorial improvements and analysis.

Continue reading: A process of continuous improvement reduces support calls (not forms)