Posts tagged: usability testing

View all posts that have been tagged with usability testing.

Jul
16
2018

Understanding user behaviour for online learning recruitment

The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

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Apr
13
2018

Enhancing content and promoting self-service at Shift left-athon

I recently ran a one-day workshop for IS web editors focused on teaching them how to iteratively improve their digital content so users are able to self-serve on their site. The event was a great success, with attendees leaving with an appreciation for what it takes to create user-focused content.

Continue reading: Enhancing content and promoting self-service at Shift left-athon

Mar
8
2018

User experience training: helping staff to research, design & collaborate

It’s just over a year since we trialled our first user experience training package. We’ve run the sessions 4 times now, receiving excellent feedback from attendees and refining the provision each time to better meet staff needs.

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Dec
19
2017

A year of continuous improvement with Helpline

The end of 2017 marks the first anniversary of our collaboration with IS Helpline to iteratively improve their IT help provision. A year in, we look back at some of our achievements in the process of improving the user experience around IT support at the University.

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Nov
22
2017

The only way is user-centred – UX training for Essex staff

I’ve just delivered 3 days’ training in user experience (UX) research and design techniques to staff working in IT Services at the University of Essex. (Forgive the title pun, I couldn’t resist). In this post I’ll cover what the training entailed and how trainees rated it.

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Jan
26
2017

Revisiting student experiences with Helpline reveals improvements to IT self service

I recently re-ran a usability study for the IS (Information Services) Helpline which I had first conducted back in June. The results, though far from perfect, are encouraging enough to reaffirm our conviction in the value of repeat usability testing.

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Dec
1
2016

Usability testing observation event – 15 December

Join us for another open invite usability testing review workshop, which is showcasing our work with IS Helpline to enhance the online student experience. You’ll see how we’ve improved the website support experience based on our last round of testing, and learn how to run the process for yourself.

Continue reading: Usability testing observation event – 15 December

Nov
14
2016

UX training – introducing Design Thinking to the University

I’ve developed a new training package combining in-person and online materials for the University that pulls together important user experience and collaboration techniques. In this post I’ll cover what’s coming and why, and how you can begin ‘design thinking’ through online provision at Lynda.com.

Continue reading: UX training – introducing Design Thinking to the University

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